Unwanted or Unsuitable Items

If you are unhappy with a product you have purchased from us, you may return the product within 21 days of delivery for a refund. All products must be returned in their original packaging and in a re-saleable condition (with any seals or wrapping unbroken). You are responsible for the cost of returning unwanted items to us.

Damaged Items

Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.

Faulty Items

In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.

Items Received In Error

If you receive an item that you did not order, please notify us as soon as possible.

How to Return a Product

Please send an email to: customerservice @ scorpionvision.co.uk or call our Customer Service Department on +44(0)1590 679333 for Returns Authorisation. Please provide your order number, and a brief explanation of the problem. Please post the goods back to our Customer Services Department.

Our returns address is:

Scorpion Vision Ltd
Returns Dept.
Unit 1
Solent Works
North Close
Lymington
Hampshire SO41 9BU
UK